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HP HP2-B117 Exam Syllabus Topics:

SectionObjectives
HP Printing Solutions and Services- Support services
  • 1. Managed printing concepts
    • 2. HP Care Pack services
      - Value-added solutions
      • 1. Workflow and document management
        • 2. Mobile and network printing
          Customer Needs Analysis- Customer environment evaluation
          • 1. Home and small business scenarios
            • 2. Enterprise printing requirements
              - Solution recommendation
              • 1. Cost and productivity considerations
                • 2. Matching products to customer profiles
                  Competitive Positioning and Sales Fundamentals- HP competitive advantages
                  • 1. Product differentiation
                    • 2. Reliability and total cost of ownership
                      - Sales positioning
                      • 1. Identifying customer benefits
                        • 2. Recommending appropriate solutions
                          Imaging and Printing Portfolio Fundamentals- Core printing technologies
                          • 1. Consumables and supplies
                            • 2. Printing methods and terminology
                              - HP imaging and printing product families
                              • 1. Inkjet printers
                                • 2. Multifunction printers
                                  • 3. Laser printers

                                    HP Selling Imaging and Printing Fundamentals Sample Questions:

                                    What is required in order to manage HP OfficeJet Pro X printers and MFPs using HP Web Jetadmin?

                                    • A. Standard network Ethernet or wireless connection
                                    • B. Active Directory, LDAP, or Kerberos access
                                    • C. HP Jetdirect print server accessory
                                    • D. HP ePrint email address
                                    Reveal Solution  Discussion  0

                                    Correct Answer: A  🗳️

                                    Which types of documents do graphical customers print, as opposed to the types of documents that technical customers print? (Select two.)

                                    • A. Blue prints
                                    • B. CAD drawings
                                    • C. Fine art
                                    • D. Schematics
                                    • E. Banners
                                    Reveal Solution  Discussion  0

                                    Correct Answer: C,D  🗳️

                                    What are some customer benefits of purchasing an HP DesignJet printer rather than outsourcing wide format printing? (Select two.)

                                    • A. Printing on demand
                                    • B. More choices of media
                                    • C. Controlling the customer's intellectual property
                                    • D. Configuring and maintaining the printer
                                    • E. Reducing energy consumption
                                    Reveal Solution  Discussion  0

                                    Correct Answer: C  🗳️

                                    What is an effective way of choosing HP imaging and printing products for a customer?

                                    • A. Offer free training when selling HP imaging and printing devices.
                                    • B. Sell products that offer the most functionality to fit within the customer's budget.
                                    • C. Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
                                    • D. Match product features to the customer's needs to improve the way they work.
                                    Reveal Solution  Discussion  0

                                    Correct Answer: B  🗳️

                                    Which HP products include the embedded scan to SharePoint feature?

                                    • A. HP document capture workstations
                                    • B. HP Business notebooks
                                    • C. HP LaserJet Pro series MFPs
                                    • D. HP mobile scanners
                                    Reveal Solution  Discussion  0

                                    Correct Answer: B  🗳️

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