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HP HP2-B110 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product Portfolio and Compatibility | 25% | - Matching Supplies to Printer Models - Maintenance Kits and Accessories - Paper and Specialty Media - Ink Cartridges and Toner Cartridges |
| Topic 2: Solutions, Services and Business Growth | 15% | - Building Long-Term Customer Relationships - HP Instant Ink and Subscription Models - Supplies Lifecycle Management |
| Topic 3: Handling Objections and Competitive Positioning | 15% | - Addressing Cost Concerns - Warranty and Legal Considerations - Countering Third-Party Supply Claims |
| Topic 4: Customer Needs and Sales Strategy | 25% | - Identifying Customer Printing Requirements - Value Proposition and Cost-per-Page Analysis - Demonstrating Quality, Reliability and Security |
| Topic 5: HP Imaging and Printing Supplies Overview | 20% | - HP Original vs. Non-HP Supplies - Environmental and Sustainability Benefits - Supply Technology and Innovation |
HP Selling HP Imaging and Printing Supplies Sample Questions:
According to the InfoTrends 2011 report which statement is true?
- A. When considering reliability and print quality issues, the carbon footprint of a remanufactured cartridge is 10% less than an HP original cartridge
- B. The use of remanufactured or HP cartridges will have no significant impact on the carbon footprint.
- C. The use of non-HP cartridges will result in a 10% smaller carbon footprint due to the higher recycling rate.
- D. 91% of HP original cartridges will have a 92% smaller carbon footprint than remanufactured cartridges.
Correct Answer: D 🗳️
When might you get suspicious about a security label?
- A. When there is no color-flip and motion feature
- B. When the label has a quick response (QR)
- C. When the label is on a value Inkjet cartridge
- D. When the label is placed on the tear strip
Correct Answer: A 🗳️
Which technology does HP use with most of its inkjet printers?
- A. HP Liquid crystal technology
- B. HP Thermal Inkjet technology
- C. HP Bulbjet technology
- D. HP Piezo Inkjet technology
Correct Answer: B 🗳️
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How can you find out if the HP Planet Partner program is available in your local area?
- A. You can consult the HP Planet Partner program website.
- B. The HP Planet Partner is available in every country around the world.
- C. You can consult the HP Planet Partner section in SmartRecycle.
- D. The HP Planet Partner is automatically included with every printer and only needs the HP PP driver to install.
Correct Answer: C 🗳️
Which statement is true about the printer's warranty and the use of non-HP cartridges?
- A. The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
- B. The use of a non-HP cartridge immediately voids the printer's warranty.
- C. If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
- D. The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
Correct Answer: C 🗳️
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