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Failing the Microsoft Dynamics 365 Fundamentals (CRM) exam means paying the registration fee a second time. A set of 161 MB-910 practice questions from FreeCram costs a fraction of one retake, which makes it the easiest insurance you will ever buy.
Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Exam Format: | Drag and drop, Multiple choice, Multiple response, Case study |
| Passing Score: | 700 (out of 1000) |
| Exam Price: | USD 99 (may vary by region) |
| Related Certifications: | Microsoft Power Platform Fundamentals (PL-900) Microsoft Dynamics 365 Fundamentals (ERP) |
| Exam Duration: | 60 minutes |
| Available Languages: | French, Italian, English, Spanish, Chinese (Simplified), Portuguese (Brazil), German, Korean, Japanese |
| Real Exam Qty: | 40–60 |
| Certificate Validity Period: | Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply) |
| Recommended Training: | Dynamics 365 Fundamentals (CRM) Certification Prep Microsoft Learn - MB-910 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Microsoft Certification Exam Registration |
| Sample Questions: | Microsoft MB-910 Sample Questions |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE) |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/ |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
| Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
| Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
| Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
Microsoft MB-910 Exam: Frequently Asked Questions
The MB-910 exam is the official exam behind the Microsoft Certified: Dynamics 365 Fundamentals (CRM) credential from Microsoft. It sits at the Fundamentals level of the Microsoft certification track. It is also associated with Microsoft Dynamics 365 Fundamentals (ERP), Microsoft Power Platform Fundamentals (PL-900). The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The MB-910 exam contains 40–60 questions and gives you 60 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.
You need 700 (out of 1000) to pass the MB-910 exam, and the official registration fee is USD 99 (may vary by region). A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.
No prerequisites required
Requirements can change, so confirm the latest details on the official Microsoft exam page before you register.
You can book the MB-910 exam through the following official channels:
The exam is delivered Online proctored or in-person at authorized test centers (Pearson VUE), so pick the option that suits you when booking.
Microsoft points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 161 practice questions from FreeCram to lock in what you have learned.
Yes. A free MB-910 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the MB-910 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The MB-910 syllabus is divided into 4 domains, including Describe Dynamics 365 Customer Service capabilities, Describe Dynamics 365 Marketing capabilities, and Describe Dynamics 365 Sales capabilities. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
Your company uses Dynamics 365 Sales.
You need to prepare and send a quote to a customer. What are two possible ways to achieve the goal? NOTE: Each correct selection is worth one point.
- A. Export the quote as a PDF file.
- B. Generate a document by using a Microsoft Word template.
- C. Create an order
- D. Close the quote
Correct Answer: A,B 🗳️
Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).
A cable installation company is implementing Dynamics 365.
You need to recommend Dynamics 365 applications for the company.
Which app should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-time-entry
https://docs.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-use
A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.
You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?
- A. routing rule
- B. sequence
- C. assistant
- D. record creation and update rule
Correct Answer: A 🗳️
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases. Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Knowledge base with Relevance search
- B. Parent and Child case settings
- C. Routing rule sets
- D. Case management with Related Similar cases
Correct Answer: A,D 🗳️
Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).
A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company. What should you recommend?
- A. Dynamics 365 Sales
- B. Dynamics 356 Customer Insights
- C. Dynamics 365 Human Resources
- D. Dynamics 365 Marketing
Correct Answer: A 🗳️
Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).
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