Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Microsoft : MB-910日本語 Exam Premium Dumps
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Microsoft MB-910 (Microsoft Dynamics 365 Fundamentals (CRM)) certification exam is designed to test the knowledge and skills of candidates in using Microsoft Dynamics 365 for customer relationship management. MB-910J exam is intended for professionals who are interested in demonstrating their understanding of the concepts and functionality of Dynamics 365 CRM to potential employers and clients.
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Microsoft MB-910 is a certification exam that measures your understanding of Microsoft Dynamics 365 Fundamentals (CRM). MB-910J exam is designed to evaluate your knowledge and skills in implementing and using Microsoft Dynamics 365 Customer Engagement apps, as well as configuring and deploying these apps. The MB-910 exam is intended for those who are looking to start their career in the field of customer relationship management (CRM) or for those who want to enhance their skills in the area of CRM.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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What is Microsoft MB-910 Certification Exam
The Microsoft MB-910 exam is used to test the knowledge and skills of a candidate. It is an entry-level certification. The exam covers subjects such as data structures, variables, operators, output parameters, loops, and branching statements, arrays and records, data typing and conversions, and many other topics which are all included in Microsoft MB-910 Dumps. Candidates are required to have foundational programming knowledge before sitting for this exam. This certification serves as an introduction to computer science topics including networks, databases, and VB6 tools from Microsoft. Candidates who pass this exam are able to work in the IT field. This certification is for individuals who are interested in working as a programmer or developer using Microsoft tools.
Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Field Service | 15-20% | - Core features and scheduling capabilities - Mobile app and offline functionality - Inventory and asset management - Work order lifecycle and resource management |
| Topic 2: Describe Dynamics 365 Customer Service | 20-25% | - Key components and use cases - SLA and routing rules - Unified service desk and channels - Case management lifecycle - Knowledge base and entitlements |
| Topic 3: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Integration with Copilot - Marketing forms, pages, and segments - Capabilities and use cases - Event management features - Lead generation and qualification |
| Topic 4: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Data management and reporting basics - Overview of Copilot in customer engagement - Common features and navigation - Security and access control - Integration with Microsoft Power Platform |
| Topic 5: Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Quote, order, and invoice lifecycle - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Sales accelerators and forecasting - Business process flows |
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