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Oracle 1z1-325 Exam Overview:

Oracle 1z1-325 Exam Syllabus Topics:

Oracle 1z1-325 Exam: Frequently Asked Questions

Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:

Question 1

Your customer has team leads who are responsible for creating business rules and managing staff accounts.
However, they should not be allowed to create or modify any profiles.
Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)

A. Keep the default Configuration Items in the Navigation Set and let the profile handle this.
B. Add the Configuration items of Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
C. Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
D. Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.

Question 2

Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.
Which set of custom field properties can you change as part of the repurpose work?

A. Column Name / Default Value / Hint / Notes
B. End-User Visibility / Data Type / Notes
C. Index / Size of Field / Hint / End-User Visibility
D. Label / Column Name / Data Type / Default Value
E. Column Name / Index / Interface Visibility / Notes

Question 3

Select two true statements about chat. (Choose two.)

A. A guided assistance control is not available in a custom chat workspace.
B. To maintain all chat records, change the agedatabase setting CHATS_PURGE_DAYS to 0.
C. If the transfer option is enabled, a chat can be transferred to a queue or another agent.
D. Before you can delete a chat session queue that is used in a business rule, you must first edit the rules so they no longer use the queue.
E. Variables cannot be used.

Question 4

Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.
From the following list, which report table structure is necessary?

A. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table
B. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
C. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
D. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table

Question 5

Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.
Your customer reuses licenses after staff members leave the company and will need to continue that practice.
Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.
Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.

A. Do not disable, but lock the staff account.
B. Disabled from Assignment
C. Disabled from Assignment and Report Filters
D. Reassign the old incidents to another staff account called Former Employee.
E. Permanently Disabled

Solutions: