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From a free demo to 365 days of updates and a clear refund policy, FreeCram covers every stage of your 1z1-981 journey. Candidates tackling Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials get 73 practice questions, three study formats, and real human support in one purchase.

Oracle 1z1-981 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials
Exam Number:1Z0-981
Related Certifications:Oracle Service Cloud Certification Track
Available Languages:English
Certificate Validity Period:18 months
Real Exam Qty:72
Passing Score:63%
Exam Format:Drag and Drop, Multiple Choice, Scenario-based
Exam Price:USD 245
Exam Duration:120 minutes
Recommended Training:Oracle Cross-Channel Contact Center Cloud Implementation Training
Exam Registration:Pearson VUE Oracle Registration
Oracle University Exam Page
Sample Questions:Oracle 1z1-981 Sample Questions
Exam Way:Online proctored or onsite at authorized Pearson VUE testing centers
Pre Condition:No mandatory prerequisites; recommended 6+ months of hands-on implementation experience with Oracle Service Cloud / Cross-Channel Contact Center Cloud
Official Syllabus URL:https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2017-implementation-essentials/trackp_2892

Oracle 1z1-981 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Knowledge Advanced and Chat Integration15%- Chat and co-browse setup
- Knowledge base configuration
- Engagement Cloud integration
Topic 2: Reporting, Analytics, and Integration15%- Desktop and third-party integrations
- Connect SOAP and REST web services
- Creating and customizing reports
Topic 3: Initial Setup and Configuration20%- User administration and profiles
- Global settings and message bases
- Queues, routing, and assignment rules
Topic 4: Automation and Process Models15%- Custom Process Models (CPM)
- Agent guidance and assistance tools
- Business rules and workflows
Topic 5: Core Business Objects and Customization20%- Custom objects, fields, and workspaces
- Variables, standard text, and templates
- Incidents, contacts, and organizations
Topic 6: Oracle Cross-Channel Contact Center Cloud Overview15%- Architecture and core components
- Service Console and Agent Desktop

Common Questions About the Oracle 1z1-981 Exam

The 1z1-981 exam is the official exam behind the Oracle Cross-Channel Contact Center Cloud 2017 Certified Implementation Specialist credential from Oracle. It sits at the Specialist level of the Oracle certification track. It is also associated with Oracle Service Cloud Certification Track. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.

The 1z1-981 exam contains 72 questions and gives you 120 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.

You need 63% to pass the 1z1-981 exam, and the official registration fee is USD 245. A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.

No mandatory prerequisites; recommended 6+ months of hands-on implementation experience with Oracle Service Cloud / Cross-Channel Contact Center Cloud

Requirements can change, so confirm the latest details on the official Oracle exam page before you register.

You can book the 1z1-981 exam through the following official channels:

The exam is delivered Online proctored or onsite at authorized Pearson VUE testing centers, so pick the option that suits you when booking.

Oracle points candidates to these official courses:

Once you have worked through the official material, wrap up your preparation with the 73 practice questions from FreeCram to lock in what you have learned.

Yes. A free 1z1-981 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by our 100% Money Back Guarantee. If you take the 1z1-981 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.

The 1z1-981 syllabus is divided into 6 domains, including Oracle Cross-Channel Contact Center Cloud Overview (15%), Automation and Process Models (15%), and Core Business Objects and Customization (20%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which is an invalid data type?

A. Float
B. Integer
C. Text field
D. Menu
E. Text area
F. Radio
G. Date/time


Question 2

Which two components can be edited in a standard report?

A. Column headings
B. Report headings
C. Graphs
D. Schedules
E. Non-selectable filters
F. Permissions


Question 3

Which statement is true about the JavaScript API?

A. It is available when you use the Connect Common Object Model CCOM for API operations.
B. It cannot be used in Custom Object workspaces.
C. It comes with in-built exception handling.
D. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.


Question 4

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Utilizing workflows and splitting functionality into more than one workspace
B. Removing fields in the workspaces
C. Placing objects on different tabs and splitting the loading across multiple tabs
D. Creating multiple workspaces per business function and assigning to different profiles


Question 5

Which two types of joins are available in analytics?

A. Intersection
B. Inner
C. Outer LTD) External
D. Peripheral
E. Internal


Solutions:

Question 1
Answer: F
Question 2
Answer: D,F
Question 3
Answer: D
Question 4
Answer: D
Question 5
Answer: B,C

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