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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A) Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B) Model the router technical product and decompose it from the business internet offer.
C) Model the router as an attribute of the business internet offer with a default value of 'included'
D) Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

2. Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

A) An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
B) An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
C) No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
D) No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

3. An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A) Subscription
B) Service Account
C) Service Entitlement
D) Contract Line Item

4. A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A) Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic
B) Use Apex to be able to send the customized payload and interpret the response
C) Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
D) Attach an Omniscript ta task and handle the integration manually

5. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
B) Migrating Assets instead of orders would provide more business Value.
C) Migrating millions of records may reduce query performance due to large data volumes
D) Migrating millions of records will cause Order Management to fail during processing due to large volume
E) This would require migrating all products sold within last 5 years, including those that are no longer sold.

Solutions: