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Salesforce MC-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Administration11%- Relationship between Account Engagement and Salesforce
- Recycle Bin capabilities
- Field creation, editing and mapping
Topic 2: Reporting and Analytics8%- Campaign and lifecycle reporting
- Dashboard interpretation
- Conversion and engagement metrics
Topic 3: Email Marketing20%- Difference between Emails and Email Templates
- Email capabilities and use cases
- Email reporting metrics
Topic 4: Forms, Form Handlers and Landing Pages20%- Capabilities, use cases and metrics of landing pages
- Capabilities, use cases and metrics of forms
Topic 5: Lead Management24%- Lists: types, capabilities and creation
- Segmentation rules
- Completion actions
- Automation rules: components and use cases
- Scoring and grading: definition and management
- Custom redirects: capabilities and use cases
- Page actions
Topic 6: Engagement Studio17%- Components of engagement programs
- Updating engagement programs and assets

Salesforce Certified Marketing Cloud Account Engagement Specialist Sample Questions:

1. What is true about building landing pages in Salesforce using the enhanced landing page experience?

A) When you create or edit an enhanced landing page, it is automatically published.
B) Custom code and script can be added to the header or footer code.
C) The page can be associated to either a connected or unconnected campaign.
D) The only way to add a Pardot form to page is by adding the iframe code in an HTML component.


2. A user wants to set up an automated grading model in Marketing Cloud Account Engagement.
Which two components are required to achieve this? Choose 2 answers

A) Marketing Cloud Account Engagement Score
B) Automation Rule
C) Profile
D) Dynamic List


3. If the information in Salesforce differs from the information in Marketing Cloud Account Engagement, by default what information will be kept?

A) The information in Salesforce will override the information in Marketing Cloud Account Engagement
B) All information will be kept, which may result in two records for one person
C) The information in Marketing Cloud Account Engagement will override the information in Salesforce
D) The differing information will be deleted from both Salesforce and Marketing Cloud Account Engagement, which may result in blank records


4. A marketer needs to create a new field for a Marketing Cloud Account Engagement form.
Which statement accurately describes how to create the new field?

A) The field is created as a custom prospect field in the form editor.
B) The field Is created and added to the form in Engagement Studio.
C) The field Is created as a default account field in the form editor.
D) The field is created as a custom prospect field on the Prospect Fields page.


5. What triggers a prospect record to sync from Marketing Cloud Account Engagement to the CRM? Choose 2 answers

A) Form submission
B) Opening an email
C) Landing page submission
D) Mapping new custom fields


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B,C
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: A,C

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