Exam Name: WGU Organizational Behaviors and Leadership (IBC1)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Team and Group Dynamics | 25% | - Team Roles, Norms, and Cohesion - Communication Processes and Barriers - Conflict Management and Negotiation - Group Development and Types of Teams |
| Topic 2: Individual Behavior and Processes | 25% | - Decision Making and Problem Solving - Emotions, Attitudes, and Job Satisfaction - Motivation Theories and Applications - Personality, Perception, and Values |
| Topic 3: Leadership Concepts and Practices | 25% | - Power, Influence, and Politics - Contingency and Situational Leadership - Ethical Leadership and Trust - Leadership Traits, Behaviors, and Styles |
| Topic 4: Organizational Environment and Outcomes | 10% | - Organizational Effectiveness and Performance - Workplace Diversity and Inclusion - Stress Management and Well-being |
| Topic 5: Organizational Structure and Culture | 15% | - Organizational Change and Innovation - Organizational Design and Structure Types - Organizational Culture and Socialization |
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.
- A. Altering the structural variables and smoothing
- B. Altering the structural variables and confrontation
- C. Altering the human variables and confrontation
- D. Altering the human variables and roughing
Correct Answer: A 🗳️
What is a disadvantage of group decision making?
Select one.
- A. Role disintegration
- B. Groupthink
- C. Felt conflict
- D. Norm disintegration
Correct Answer: B 🗳️
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Identify the three forces that play a particularly important role in sustaining an organization's culture?
Select one.
- A. Socialization methods, age of key employees, and actions of top management
- B. Age of key employees, socialization methods, and selection process
- C. Age of key employees, selection process, and actions of top management
- D. Socialization methods, selection process, and actions of top management
Correct Answer: D 🗳️
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What is a purpose of employee performance evaluations?
Choose 1 answer
- A. To provide feedback and determine reward allocations
- B. To serve as a screening device for selecting new employees
- C. To determine who is best tuned to organizational politics
- D. To measure the physiological symptoms of organizational dysfunctionality
Correct Answer: A 🗳️
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Which method should be used to maximize team member participation in global meetings?
Select one.
- A. Parallel voice messaging contacts to tie members together
- B. A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
- C. Electronic technology to tie team members together during meetings
- D. Change of global meeting membership frequently to maintain interest in meetings
Correct Answer: C 🗳️
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