2023 Correct Practice Tests of 500-442 Dumps with Practice Exam
Certification Sample Questions of 500-442 Dumps With 100% Exam Passing Guarantee
Cisco 500-442 exam is a 90-minute exam that consists of 65-75 multiple choice, drag and drop, and simulation questions. 500-442 exam is designed to test the individuals' knowledge of the Cisco Contact Center Enterprise solutions, including the Cisco Unified Contact Center Enterprise and the Cisco Packaged Contact Center Enterprise. 500-442 exam also tests the individuals' knowledge of the Cisco Unified Communications Manager, the Cisco IOS Voice Gateway, and the Cisco Unified Border Element. 500-442 exam is available in English and Japanese and can be taken at any Pearson VUE testing center. Successful completion of the exam results in the Cisco Certified Specialist - Contact Center Enterprise Administration certification.
Cisco 500-442 certification exam is an excellent choice for professionals seeking to validate their skills and knowledge in administering Cisco Contact Center Enterprise. 500-442 exam tests the candidate’s ability to install, configure, and troubleshoot Cisco Contact Center Enterprise components, manage agent desktops, scripting, reporting, and integration with other Cisco collaboration solutions. Passing this certification exam demonstrates the candidate’s expertise in Cisco Contact Center Enterprise and enhances their career prospects.
NEW QUESTION # 33
How many Workflows are supported by Finesse?
- A. up to 20 Workflows with 5 per Team
- B. up to 200 Workflows with 20 per Team
- C. up to 100 Workflows with 20 per Team
- D. up to 100 Workflows with 5 per Team
Answer: A
NEW QUESTION # 34
WhichVVBCLI command can set an individual media file to an expired state?
- A. show setVVBcache stale_cache_entry <cache_entry_url>
- B. OutilsVVBcache stale_cache_entry <cache_entry_url>
- C. setVVBcache stale_cache_entry <cache_entry_url>
- D. setVVBcache stale_cache_entries
Answer: D
NEW QUESTION # 35
What is the goal of identifying a call type?
- A. to ensure the contact is handled by the correct CCE Routing Script
- B. to ensure the call reaches the agent in the correct queue
- C. to ensure the correct Skill Target is selected
- D. to ensure the call goes to the correct MRD
Answer: C
NEW QUESTION # 36
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. Callback Engine
- B. CallbackQueue
- C. BillingQueue
- D. CallbackEntry
- E. cvp_ccb-vxml.tcl
Answer: D,E
NEW QUESTION # 37
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Edit
- B. Monitor
- C. Quick Edit
- D. Browse
Answer: C
NEW QUESTION # 38
What does Precision Routing use to determine if an agent is part of its pool?
- A. Expressions
- B. Teams
- C. Skills
- D. Attributes
Answer: B
NEW QUESTION # 39
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. IdS detects the user has a valid access token
- B. IdS detects the user has an invalid access token
- C. Browser issues PUT of the Finesse desktop with an access token
- D. IdS provides a login page for authenticating the user
- E. IdP provides a login page for authenticating the user
Answer: D,E
NEW QUESTION # 40
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)
- A. Dashboard Administrator
- B. Report Definition Designer
- C. Security Configuration Designer
- D. Security Administrator
- E. Report Designer
Answer: B,D
NEW QUESTION # 41
What is the function of the CVP Subdialog Return element in a VXML application?
- A. populate variables sent back to VXML Gateway
- B. populate variables sent back to VXML Server
- C. populate variables sent back to Virtualized Voice Browser
- D. populate variables sent back to CCE
Answer: D
NEW QUESTION # 42
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. Media Server
- C. VXMLGW
- D. ICM Router
Answer: B
NEW QUESTION # 43
Which two components must a script be associated with to run? (Choose two.)
- A. Dialed Number
- B. CED
- C. Skill Target
- D. Media Routing Domain
- E. Call Type
Answer: A,D
NEW QUESTION # 44
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Reason Codes
- B. Workflows
- C. Skill-groups
- D. Routing scripts
- E. Routing Layouts
Answer: B,D
NEW QUESTION # 45
When is the IVR leg established in a CCE Call Flow?
- A. when the Ingress Gateway delivers a SIP invite message to the CVP server
- B. when CVP establishes an HTTP link with the VXML Server
- C. when CVP establishes an HTTP link with the Media Server
- D. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
Answer: B
NEW QUESTION # 46
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Routing Scripts
- B. Deleted Objects
- C. Agents
- D. Dialed Numbers
- E. Administrative Scripts
Answer: A,D
NEW QUESTION # 47
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- C. Configure an IF node in ICM script editor
- D. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- E. Configure set variable in ICM script editor
Answer: B,D
NEW QUESTION # 48
How many teams can an Agent be a part of?
- A. unlimited
- B. 0
- C. 1
- D. 2
Answer: D
NEW QUESTION # 49
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. Email
- B. Desktop chat
- C. Whisper coaching
- D. TeamMessage
Answer: B
NEW QUESTION # 50
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. HTTP
- B. TIP
- C. UDP
- D. TCP
Answer: D
NEW QUESTION # 51
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. CCE Admin page
- B. Domain Manager
- C. Configuration Manager
- D. Active Directory
Answer: A
NEW QUESTION # 52
In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?
- A. ICM responds to the Route Request by running a Routing Script.
- B. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
- C. CVP delivers a Route Request to the ICM Central Controller.
- D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
Answer: B
NEW QUESTION # 53
What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)
- A. The voice gateway provides IVR functionality in a Contact Center deployment.
- B. The voice gateway may modify the digits presented to downstream devices.
- C. The PSTN is responsible for delivering the inbound call to a voice gateway.
- D. The PTSN is responsible for routing the call to the agent.
- E. The voice gateway is responsible for routing the call to the agent.
Answer: B,C
NEW QUESTION # 54
Which .bat file displays the status of the VXML server and the applications running?
- A. Deploy.bat
- B. Update.bat
- C. Stalus.bat
- D. ResumeApp.bat
Answer: C
NEW QUESTION # 55
When is the IVR leg established in a CCE Call Flow?
- A. when the Ingress Gateway delivers a SIP invite message to the CVP server
- B. when CVP establishes an HTTP link with the VXML Server
- C. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
- D. when CVP establishes an HTTP link with the Media Server
Answer: B
NEW QUESTION # 56
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. CVP
- B. Finesse
- C. Rogger
- D. PG
- E. DCCMP
Answer: A,D
NEW QUESTION # 57
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?
- A. ICM responds to the Route Request by running a Routing Script.
- B. ICM responds to the Route Request by running an Administrative Script.
- C. ICM sends an Agent Label, which prompts a command to CVP.
- D. ICM sends a VRU Label, which prompts a command to CVP
Answer: B
NEW QUESTION # 58
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Cisco 500-442 exam is a comprehensive exam that covers a wide range of topics related to administering Cisco CCE solutions. 500-442 exam is divided into six sections, each of which covers a different aspect of administering Cisco CCE solutions. These sections include Understanding Cisco CCE, Deploying Cisco CCE, Configuring Cisco CCE, Troubleshooting Cisco CCE, Monitoring and Reporting on Cisco CCE, and Integrating Cisco CCE with Other Systems.
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