Dec-2023 Realistic 500-445 Exam Dumps with Accurate & Updated Questions
500-445 Exam Dumps - PDF Questions and Testing Engine
Cisco 500-445 exam is designed to test the knowledge of candidates on implementing Cisco Contact Center Enterprise Chat and Email. Implementing Cisco Contact Center Enterprise Chat and Email certification exam is intended for professionals who want to gain expertise in the field of contact center enterprise chat and email. 500-445 exam is designed to validate the skills and knowledge of candidates to implement and configure contact center enterprise chat and email solutions.
Cisco 500-445 exam is designed to test an individual's knowledge and skills in implementing and maintaining Cisco's Contact Center Enterprise Chat and Email solutions. 500-445 exam is ideal for professionals who want to validate their expertise in operating and troubleshooting contact center solutions, specifically chat and email support. 500-445 exam is intended for individuals who have experience working with the Cisco Unified Contact Center Enterprise system.
NEW QUESTION # 23
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)
- A. ECE should be integrated with PCCE and the SPOG.
- B. SS0 is enabled by default; no configuration is necessary.
- C. SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
- D. The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
- E. $S0 for CCE needs to be configured before agent SSO for ECE will work.
- F. CCE scripting for chat and email needs to be configured before configuring ECE SSO.
Answer: A,D,E
Explanation:
In order to implement Agent Single Sign-on in the ECE/CCE environment, the SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations. Additionally, ECE should be integrated with PCCE and the SPOG, and SS0 for CCE needs to be configured before agent SSO for ECE will work.
NEW QUESTION # 24
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?
- A. 424 kilobits/second or higher
- B. 284 kilobits/second or higher
- C. 184 kilobits/second or higher
- D. 384 kilobits/second or higher
Answer: A
NEW QUESTION # 25
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
- A. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- B. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- C. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>
- D. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>
Answer: B
Explanation:
This command uses the OpenSSL tool to verify the authenticity and integrity of an ISO file by checking the signature against a public key. The -sha256 option specifies to use the SHA-256 algorithm, -keyform der specifies the key format is DER, -verify option is used to specify the public key file that is used to verify the signature and the -signature option is used to specify the signature file. It uses the SHA-256 algorithm to generate a digest of the ISO image, and then compares it to the digest that is stored in the signature file. If the digests match, it means the ISO file is authentic and has not been tampered with.
It's important to note that, the actual command may vary depending on the specific operating system and version of OpenSSL being used. Also, it's recommended to consult the Cisco documentation and your Cisco support team for further assistance.
NEW QUESTION # 26
What is the default frequency value of ECE Monitors notification?
- A. 60 minutes
- B. 30 minutes
- C. 60 seconds
- D. 30 seconds
- E. 120 seconds
- F. 90 minutes
Answer: D
NEW QUESTION # 27
How is the ECC variable created for chat, inbound and outbound email activities?
- A. User.ece task id
- B. User.ece. .customer.name
- C. User.ece.activity.id
- D. User.ece.email id
Answer: C
NEW QUESTION # 28
Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)
- A. CTI server
- B. social miner
- C. customer voice portal
- D. call manager
- E. ICM router, logger, admin workstation
Answer: A,E
Explanation:
ICM router, logger, and admin workstation are components of Cisco Unified Contact Center Enterprise (UCCE) that must be installed and available before Enterprise Chat and Email can be installed. CTI server is also a required component of UCCE and must be installed and available before Enterprise Chat and Email can be installed.
Reference:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
Before installing Enterprise Chat and Email, two items in UCCE need to be installed and available for use:
2. ICM router, logger, admin workstation: ICM (Intelligent Contact Manager) is a Cisco product that routes and manages customer interactions across multiple channels such as voice, email, chat, and social media. ICM router, logger, and admin workstation are the components of ICM that are required for Enterprise Chat and Email to function properly.
3. CTI server: CTI (Computer Telephony Integration) server is a component of UCCE that integrates telephony and computer systems to provide advanced call control and call management functionality. The CTI server is responsible for integrating the Enterprise Chat and Email with the phone system.
NEW QUESTION # 29
Which sequence should be followed while starting ECE?
- A. Services server, File server, Database server, Message server, Application server
- B. Services server, Message server, File server, Database server, Application server
- C. Services server, Message server, Database server, File server, Application server
- D. No mandatory sequence is needed
Answer: C
Explanation:
The sequence that should be followed while starting ECE is Services server > Message server > Database server > File server > Application server. The other options are not correct sequences.
Reference:
When starting Cisco Enterprise Chat and Email (ECE), the recommended sequence is:
Start the Services server
Start the Message server
Start the Database server
Start the File server
Start the Application server
This sequence ensures that all the necessary services are running and properly configured before starting the Application server.
NEW QUESTION # 30
What are two considerations when installing Web Servers? (Choose two.)
- A. The web server cannot be separated from its corresponding application servers across a firewall.
- B. Web server components should be installed on a separate VM.
- C. The web server can be installed outside the firewall.
- D. Web server components should always be installed along with the application server.
- E. Web server is not mandatory and is optional.
Answer: B,C
Explanation:
1. The web server can be installed outside the firewall, as long as it has access to the necessary ports to communicate with the application server and other components of the system. B. Installing web server components on a separate VM can help to improve security and performance by isolating the web server from the rest of the system.
You can refer to the following URLs for more details: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise-chat-and-email/11_5_1/installation/guide/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1/Cisco_Enterprise_Chat_and_Email_Installation_Guide_11_5_1_chapter_01.html
NEW QUESTION # 31
Which mode must be used for Always On Availability Group clustering?
- A. Directory Connection
- B. Windows Authentication
- C. SQL Authentication
- D. Mixed mode
Answer: B
Explanation:
Windows Authentication allows users to connect to SQL Server using their Windows credentials. It uses Kerberos security protocol for authentication and it's considered more secure than SQL Server Authentication.
Always On Availability Groups (AGs) is a feature of Microsoft SQL Server that provides high availability and disaster recovery for a group of user databases. Windows Authentication is required for all the SQL Server instances that participate in an availability group.
It's important to note that, the specific configuration options and settings may vary depending on the version of SQL Server and the specific requirements of the organization. It's recommended to consult the Microsoft documentation and your SQL Server support team for further assistance.
Reference:
Microsoft: Always On Availability Groups (SQL Server)
Microsoft: Configure the Server Authentication Mode
Microsoft: Connect to the Primary Replica of an Always On Availability Group (SQL Server)
NEW QUESTION # 32
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?
- A. EECE
- B. UCCE
- C. Service
- D. Partition
Answer: C
NEW QUESTION # 33
Which server on WXM communicates with ECE, and what TCP port is used for the HTTPS connections with cloud connect services?
- A. Application server, 8445
- B. Database server, 1433
- C. Services server, 15097
- D. Web server, 8443
Answer: B
NEW QUESTION # 34
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
- A. Router Email and Chat Viewer
- B. Activity Audit
- C. Service Instance Monitor
- D. Service Activity Monitor
- E. Cisco Email and Chat Analyzer
- F. ECE LiteAgent
- G. ECE Agent toolkit Monitor
- H. Service Process Monitor
Answer: C,D,E,H
Explanation:
Cisco Email and Chat Analyzer, Service Process Monitor, Service Instance Monitor, and Service Activity Monitor. The Cisco Email and Chat Analyzer is a tool used to monitor and analyze email and chat traffic. The Service Process Monitor is used to track various service processes and view the logs associated with them. The Service Instance Monitor is used to view the details for each service instance, such as the status, activity, and response time. The Service Activity Monitor is used to track the activity of the services, such as the number of inbound and outbound requests.
NEW QUESTION # 35
What are three steps in a chat process flow? (Choose three.)
- A. The application server checks Chat EP configuration.
- B. EAAS Instances sends NEW_TASK message to MR PIM.
- C. The customer initiates a chat and hits Chat Entry Point (EP).
- D. The agent selects chat in the gadget.
- E. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- F. The application server displays the chat to the agent with a notification.
Answer: C,D,F
Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.
NEW QUESTION # 36
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
- A. Mixed mode authentication must be enabled on the CUIC publisher.
- B. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
- C. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
- D. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
- E. Single-mode authentication must be enabled on the ECE Reporting server.
- F. Mixed mode authentication must be enabled on the ECE Reporting server.
Answer: A,C
Explanation:
1. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server: CUIC needs to access the ECE Reporting server's eGReportsDB to retrieve data and perform reporting. A SQL user with db_user rights to the eGReportsDB is needed to allow CUIC to access and read the data.
2. Mixed mode authentication must be enabled on the CUIC publisher: CUIC and ECE use different authentication methods, in order for CUIC to communicate with ECE, mixed mode authentication must be enabled on the CUIC publisher. This allows CUIC to use both Windows and SQL Server authentication to connect to ECE.
NEW QUESTION # 37
Which User objects in Enterprise Chat and Email are mapped in UCCE?
- A. Agent, Supervisor, Administrator
- B. Agent, Supervisor
- C. Agent
- D. Supervisor, Administrator
Answer: A
Explanation:
In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.
NEW QUESTION # 38
In which two ways are chats transferred? (Choose two.)
- A. Agents can transfer the chat activities based on the Maximum Task limit setting.
- B. Only open chat activities in which the customer has not left the chat session can be transferred.
- C. Only one chat activity can be transferred at a time.
- D. Agents have unlimited transfers of chat activity.
- E. Chats can be transferred to departments directly.
Answer: B,C
NEW QUESTION # 39
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Successful completion of the Cisco 500-445 exam will earn professionals the implementing Cisco Contact Center Enterprise Chat and Email certificate. Implementing Cisco Contact Center Enterprise Chat and Email certification attests to an individual’s knowledge, skills, and expertise in Cisco Contact Center solutions, especially in the areas of chat and email support.
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