Exam ADM-201 Topic 4 Question 92 Discussion

Actual exam question for Salesforce's ADM-201 exam
Question #: 92
Topic #: 4
An administrator at Cloud Kicks wants to deactivate a User who has left the company.
What are two reasons that would prevent a user from being deactivated?
Choose 2 answers

Suggested Answer: A,C Vote an answer

Explanation
Two reasons that would prevent a user from being deactivated are that the user is part of a territory hierarchy or that the user is assigned in workflow email alert. A territory hierarchy is a structure that defines how territories are related to each other in Salesforce; if a user is part of a territory hierarchy, they cannot be deactivated until they are removed from all territories. A workflow email alert is an action that sends an email to one or more recipients when a workflow rule is triggered; if a user is assigned in workflow email alert, they cannot be deactivated until they are removed from all email alerts. The user being in a custom hierarchy field or being the highest role in role hierarchy are not reasons that would prevent deactivation; they may affect data visibility or record ownership after deactivation, but they do not block deactivation itself. References:
https://help.salesforce.com/s/articleView?id=sf.users_deactivate_considerations.htm&type=5

by Tryingtolearn at Dec 05, 2023, 05:20 PM

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Tryingtolearn
2023-12-05 17:20:29
I believe the 3 reason a user cannot be deactivated are:
1) Receipt of a Worflow
2) Customer Portal Admin
3) Custom Hierarchy

https://help.salesforce.com/s/articleView?language=en_US&id=sf.users_deactivate_considerations.htm&type=5
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