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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which Function would provide staff to monitor events in an Operations Bridge?

A) Service Desk
B) Technical Management
C) Applications Management
D) IT Operations Management

2. In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

A) Service Strategy
B) Service Transition
C) Service Operation
D) Service Design

3. Which of the following is concerned with fairness and transparency?

A) Capacity management
B) Service level management
C) Governance
D) Service design

4. Which of the following is NOT a characteristic of a process?

A) It responds to specific events
B) It structures an organization
C) It delivers specific results
D) It is measurable

5. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A Service Change
B) A Change Advisory Board
C) A Change Model
D) A Pre-approved Change

Solutions: