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There is no waiting around at FreeCram. Once your payment clears, the PC0-001 practice questions for Peoplecert ITIL 2011 Foundation land in your mailbox within a minute, ready to open on your laptop, tablet, or phone.
Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | PC0-001 |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40) |
| Exam Format: | Single answer, Closed-book, Multiple Choice |
| Available Languages: | French, Spanish, Chinese, Arabic, Portuguese, German, English, Japanese |
| Related Certifications: | ITIL Expert ITIL Intermediate ITIL Master |
| Exam Price: | Approx. $180–$250 USD (varies by region/reseller) |
| Certificate Validity Period: | Indefinite |
| Real Exam Qty: | 40 |
| Recommended Training: | Official ITIL 2011 Foundation Training PeopleCert Learning Resources |
| Exam Registration: | AXELOS ITIL Portal PeopleCert Official Registration |
| Sample Questions: | Peoplecert PC0-001 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized test centers (CBT/Paper-based) |
| Pre Condition: | No formal prerequisites; basic IT/service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Principles and Models | 20% | - Service portfolio and service catalogue - Governance and service management system - ITIL guiding principles |
| Technology and Architecture | 10% | - Service automation and tools - Role of technology in service management |
| Service Management as a Practice | 15% | - Service value, utility and warranty - Concept of service and service management - Stakeholders and roles in service management |
| Service Lifecycle | 25% | - Service Design - Service Operation - Service Transition - Service Strategy - Continual Service Improvement |
| Key Processes and Functions | 30% | - Service Operation processes and functions - Continual Service Improvement process - Service Strategy processes - Service Design processes - Service Transition processes |
Your Peoplecert ITIL 2011 Foundation Questions, Answered
The PC0-001 exam is the official exam behind the ITIL 2011 Foundation credential from Peoplecert. It sits at the Foundation level of the Peoplecert certification track. It is also associated with ITIL Intermediate, ITIL Expert, ITIL Master. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The PC0-001 exam contains 40 questions and gives you 60 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.
You need 65% (26 out of 40) to pass the PC0-001 exam, and the official registration fee is Approx. $180–$250 USD (varies by region/reseller). A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.
No formal prerequisites; basic IT/service management knowledge recommended
Requirements can change, so confirm the latest details on the official Peoplecert exam page before you register.
You can book the PC0-001 exam through the following official channels:
The exam is delivered Online proctored or Onsite at authorized test centers (CBT/Paper-based), so pick the option that suits you when booking.
Peoplecert points candidates to these official courses:
Once you have worked through the official material, wrap up your preparation with the 131 practice questions from FreeCram to lock in what you have learned.
Yes. A free PC0-001 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the PC0-001 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The PC0-001 syllabus is divided into 5 domains, including Service Lifecycle (25%), Technology and Architecture (10%), and Key Principles and Models (20%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Peoplecert ITIL 2011 Foundation Sample Questions:
Which of the following is the BEST reason for categorizing incidents?
- A. To ensure service levels are met and breaches of agreements are avoided
- B. To establish trends for use in problem management and other IT service management (ITSM) activities
- C. To identify whether the user is entitled to log an incident for this particular service
- D. To enable the incident management database to be partitioned for greater efficiency
Correct Answer: B 🗳️
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
- A. No: a known error record is created when the original incident is raised
- B. Yes: for information purposes, a known error record can be created at any time it is prudent to do so
- C. No: a known error record should be created with the next release of the service
- D. No: the Known Error should be created before the problem is logged
Correct Answer: B 🗳️
Which one of the following does service metrics measure?
- A. The end-to-end service
- B. Functions
- C. Maturity and cost
- D. Infrastructure availability
Correct Answer: A 🗳️
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
- A. Customer services
- B. Supporting services
- C. Component services
- D. Business services
Correct Answer: B 🗳️
Which one of the following is NOT a valid purpose or objective of problem management?
- A. To prevent problems and resultant incidents
- B. To manage problems throughout their lifecycle
- C. To restore service to a user
- D. To eliminate recurring incidents
Correct Answer: C 🗳️
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