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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which of the following describes a sponsor within a consumer organization?

A) A person or group that authorizes a change
B) A person or group that has its own functions and authorities
C) The role that authorizes the budget for service consumption
D) The role that defines the requirements for a service

2. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

A) Mapping applies to services, while management applies to products
B) Mapping focuses on cost control, while management focuses on risk avoidance
C) Mapping is used only for reporting, while management is used only for auditing
D) Mapping identifies how value flows, while management ensures the value stream performs effectively over time

3. What is the MAIN purpose of value stream mapping in an organization?

A) To automate service monitoring
B) To identify and prioritize improvement opportunities
C) To enhance and support management practices
D) To control external stakeholders directly

4. What is the purpose of the 'support' activity?

A) To assist users and maintain service performance
B) To design service architectures
C) To build solution components
D) To discover new business opportunities

5. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be applied independent of each other
B) They should be applied one at a time in a fixed sequence
C) They replace the need for governance and management practices
D) They should be used collectively and balanced based on the situation

Solutions: