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Salesforce Certified Slack Consultant Sample Questions:

1. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
C) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
D) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.

2. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?

A) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
B) Set aside time in the session to practice threading and emoji reactions live.
C) Include a screenshot of threads and emoji reactions on your slides.
D) Test your attendees with multiple choice questions about threading and emoji reactions.

3. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Create a public training channel.
B) Add attendees as guests to a generic sandbox environment.
C) Create a private training channel.
D) Add all attendees to a read-only channel with Slack tips and tricks.

4. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A) Enable session duration in org SSO settings to have a session duration of 720 hours.
B) Enable session duration in org security settings to have a session duration of 720 hours.
C) Enable session duration in org security settings to have a session duration of 30 calendar days.
D) Enable session duration in org SSO settings to have a session duration of 30 calendar days.

5. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A) Roles Admin
B) Users Admin
C) Compliance Admin
D) Channels Admin

Solutions: