Exam Name: ICS Social Software Sales Mastery Test v2
Certification Provider: IBM
Corresponding Certification: Sales Mastery
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IBM : 00M-642 Exam Premium Dumps
Check Updated on: Oct 12, 2026
No. of Questions: 47 Questions & Answers with Exam Engine
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IBM 00M-642 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IBM Connections | 30% | - Deployment models: On-premise, Cloud, Hybrid - Integration and extensibility - Core features: Files, Communities, Blogs, Forums, Activities |
| Topic 2: IBM Notes & Domino | 15% | - Social integration and security - Email, calendaring, and application platform |
| Topic 3: SmartCloud & WebSphere Portal | 10% | - Cloud social business solutions - Portal and content integration |
| Topic 4: IBM Sametime & Real-Time Collaboration | 15% | - Presence, chat, audio/video capabilities - Unified communications and meetings |
| Topic 5: Social Business & Market Opportunity | 20% | - Definition of Social Business - Business value and ROI of social software - Market trends and customer use cases |
| Topic 6: Selling & Positioning IBM Solutions | 10% | - Competitive differentiation - Customer pain points and solution mapping |
IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
What is one of the key strategies that companies should be looking at to build a social business agenda?
- A. Networkyour entireinfrastructure with bi-directional, unfettered Internet access
- B. Gain social trust
- C. Engage your IT manager as the leader of your social business agenda
- D. Align your strategy for maximum profit
Correct Answer: D 🗳️
Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.
- A. Operations and Human Resources
- B. Accounting
- C. Manufacturing and Supply Chain Management
- D. Security
Correct Answer: C 🗳️
If two companies have the same social business goals (like getting closer to their customers) their strategies can be quite different due to their _________. Remember, ____________ eats strategy for lunch!
- A. Location
- B. CEO
- C. Culture
- D. Stock price
Correct Answer: A,C 🗳️
What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?
- A. Continue to focus your interaction with IT; they are the ones who buy our software
- B. Review the features in the latest product releases to be ready for a customer product pitch.
- C. Return to hone the selling strategies you have known for years.
- D. Work with your customer to identify which business process might be the highest priority for becoming a Social Business.
Correct Answer: D 🗳️
What is one of IBM's key differentiators when it comes to delivering a Social Business solution?
- A. We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
- B. We offer a single, rigid stack that needs to be installed as a single, inflexible solution
- C. We offer only cloud-based solutions
- D. We offer Facebook log-in credentials
Correct Answer: A 🗳️
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